Pennsylvania AG Successfully Advocated for Utility to Improve Service for Spanish-Speaking Customers

Pennsylvania Attorney General Josh Shapiro successfully advocated for UGI Utilities, a natural gas company serving the Lehigh Valley, to improve its services to ensure equal access for Spanish-speaking customers. Prompted by feedback received during a community listening session, AG Shapiro recommended that UGI Utilities make its automated phone messaging system available in Spanish.

• Documents: PA Press Release
• Document Type: Press Releases/Statements
• States: Pennsylvania
• Issues: Consumer Protection Energy & Energy Efficiency Environmental Justice Fossil Fuels Oil and Gas Utilities & Rates
• Era: Non-Federal
• Action Type: Other